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Part Time Front of House Lead

Join the Spark team to transform lives and inspire the future! And, while you’re at work, take the opportunity to discover what makes the world around us so undeniably fascinating. Spark is a place for people of all ages and abilities to explore and discover science, technology, engineering, art and math through creative and entertaining experiences. If you would like to inspire yourself and others in this environment, Spark is currently accepting applications for a permanent part-time Front of House Lead to join our team!

Position Overview:

The Front of House Lead - Part Time is accountable for responsible for providing assistance and information to TELUS Spark visitors and staff, and processing admissions; school, group and program fees. Providing world class customer service to visitors, monitoring facility appearance and supporting other departments. The Front of House Lead is the manager on duty, ensures that all staff are on time, prepared, delivering great service, oversees cleanliness and appearance of the facility, facilitates announcements, lost children planning, and is aware of targets, budgets and revenue. They are the face of Front of House team and excel at world class customer experience and inspire the team to follow their lead.

Key Responsibilities:

  • Greets the public, briefly orientating visitors to the science centre, programs and events.
  • Processes admissions and any fees for programs, memberships and events. Cash handling involves all tenders and must be handled accurately and balance to zero at end of shift.
  • Outlines activities, provides orientation information about the galleries, and provide directional services (e.g., bathroom, taxi, food service, etc.).
  • Answers the facility telephone lines promptly when needed, answer inquiries courteously, and direct callers to appropriate staff offices and individuals as needed.
  • Observes individuals entering the facility entrance and report any irregularities to Operations.
  • Actively promotes and sells annual memberships to patrons visiting the facility, answering questions and providing detailed descriptions on benefits of becoming an annual member.
  • Assists visitors to ensure parking credit is applied and ensure that they park in designate spots.
  • Responds to emergency needs by monitoring status of facilities and taking steps to reduce or eliminate personal risk to visitors, in accordance with training.
  • Reports all emergency situations to appropriate security team member, management staff or authorities.
  • Assists with clerical duties, which may be performed at the Front of House for other departments, as assigned from Manager Business Development and Front of House.
  • Performs other related duties as required.

Qualifications:

  • Experience in customer service, supervision and cash handling required.
  • High school graduation preferred.
  • Leadership skills are a must.
  • Excellent customer service skills.
  • Familiarity with computer systems, point-of-sale systems.
  • Cash handling expertise.
  • Strong communication skills; verbal and written.
  • Solid organizational and problem-solving skills.
  • Must be able to stand for extended periods.
  • Ability to work as a team player.
  • The successful candidate will be required to work evenings and weekends and must successfully complete a criminal record check.

To Apply: Interested candidates can submit their cover letter and resume, in confidence, to Pamela Todd – Director, Marketing and Business Development with “Part Time Front of House Lead” in the subject line to careers@sparkscience.ca

Closing Date: Interested candidates can submit their application, in confidence, August 22, 2019. 

We thank all applicants for their interest.  Only those selected for an interview will be contacted.  TELUS Spark is committed to employment equity and encourages applications from all qualified individuals.