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Visitor Behaviour Learner

Applications due March 25

Position Description

TELUS Spark has several galleries full of different ways to explore STEAM (science, technology, engineering, art, and math). A great deal of research and planning goes into the development and creation of new exhibits, as well as examining how existing exhibits can be adapted to best meet our guests' needs. As a Visitor Behaviour Learner, you will have the opportunity to collect and record data about visitors' Spark experiences  both observing and asking them directly about their adventures here. You'll get to work closely with and learn alongside our Exhibits Team, and your research will help us develop innovative strategies to maximize the potential of the guest experience.


  • Schedule: shifts are 3 hours in length and take place during the day; timing is flexible (some weekday morning and weekend availability is an asset)
  • Commitment: two to four shifts per month
  • Mandatory volunteer orientation: April 6 from 10:00 a.m. to 4:00 p.m.

Key Responsibilities

  • Conduct visitor observations, visitor surveys, and interviews (templates will be provided)
  • Collect and record data taken in through evaluation techniques
  • Review observations and evaluation techniques with supervisor on a regular basis
  • Help compile and present data in reports (as needed)


  • Comfortable talking with people
  • Focused and able to work independently
  • Attention to detail; capable of following directions closely and recording data accurately
  • Proficient with Microsoft Excel and tablet computers


  • Police clearance
  • Mandatory volunteer orientation: April 6 from 10:00 a.m. to 4:00 p.m.