Our week-long camps focus on hands-on activities, exploring exhibits, Dome Theatre shows, live science demonstrations and outdoor adventures. The days are all about the process; we get a little messy, but we learn new skills and take some exciting risks along the way to build confidence. Play is essential for healthy growth, so we mix organized games and free play time into every day at camp.
Please ensure that your child is dressed for the weather. We may run programs outdoors if the weather permits. Please dress for a bit of mess as well; we suggest you bring an extra set of clothes for younger campers in case your child gets their clothing wet while experiencing activities at water tables. You won't need to send any supplies with the campers, other than two snacks (for morning and afternoon breaks) and a lunch. When packing a lunch and snakcs for your child, please ensure that they are peanut-free.
Parents/guardians are required to have documented the name, phone number and relationship of who will be picking up their camper. You can add an alternate pick-up when registering your child, by calling or emailing us, or by adding them to your camper’s file in the morning when they are dropped off. Camp staff will not allow an adult that's not listed on your camper’s file to take the camper home. Picture ID is required for all adults picking up campers at the end of every day.
Spring and summer camp hours are 9:00 a.m.-4:00 p.m. with before care as an optional add-on from 8:00 a.m.-9:00 a.m and after care as an optional add-on from 4:00 p.m.-5:00 p.m. One day camp hours are from 8:00 a.m.-5:00 p.m. with no before or after care options (already included in the run time).
Our primary concern is for the safety of our campers. In the unlikely event that your child requires medical attention while they are in our care, it is vital that we have their Alberta Health Care number for medical professionals.
We want to ensure that all campers get the most out of their experience. Our camps are designed and tested to be challenging enough to engage the age maximum. We’re happy to allow campers to attend any camp, provided they turn the minimum age required by the first day of camp.
The first 30 minutes of parking is free for parents and caregivers dropping off and picking up campers. All Gold and Ignite Members have parking included with their memberships. Parking is a $5 flat fee for the day.
Please ensure that the campers are dropped off promptly.
For Spring and Summer Camps: If you have registered for Before Care, you may drop off your camper any time between 8:00 and 8:45 a.m. Between 8:45 and 8:55 a.m., campers will be moving to their camp rooms and we cannot sign campers in during this window. For campers not registered for Before Care, we suggest that you arrive at 8:55 a.m.to check in and find your room. Camp staff will be able to assist you with sign-in promptly at 9:00 a.m. Please allow a bit of extra time for drop-off on the first morning as collecting forms and confirming information can slow things down – we thank you in advance for your patience.
TELUS Spark is committed to providing the most positive experience possible for our campers. Children attending our camps who bring lunches from home have the most positive lunch experiences within our programs.
We've had increasing feedback from parents with children who have allergies, sensitivities, and other dietary restrictions regarding the breadth of menus we're able to offer. We also fully appreciate the wide variety of food preferences specific to different cultural backgrounds, families, and individual children.
When sending lunches, please be aware that fridge and microwave facilities are not available and that many of our campers have nut allergies, mainly to peanuts. Our staff are aware of this, but we cannot guarantee a peanut-free facility due to the public nature of our centre. For the safety of all campers, we ask that you avoid sending lunches with peanuts and lunches that require heating and refrigeration.
Bring your confirmation letter and completed forms with you and know which camp your camper is in. We have many camps that run concurrently and more than one camp for the same age group, so knowing where you are headed helps speed up the morning sign-in process. For spring/summer camps, please help your camper write his or her name on their shirt.
If a parent/guardian requires taking their camper out early for any reason, just send us an email or give us a call to let us know. When you arrive for early pick-up, please check in with the front desk staff who can help you locate your child’s camp.
Please be prompt and give us a call should there be an outstanding circumstance that causes you to be late. If you arrive past 4:15 p.m., your child will be in our After Care program for pick-up (Spring and Summer Camps only). If your child is registered for After Care and you will be later than 5:00 p.m., child services will be called if we do not receive notification and a camper is not picked up by 5:15 p.m.
We work hard to ensure that our camps are an amazing experience for all campers. Part of that commitment requires that we ensure no child disrupts the enjoyment of the other campers through ongoing aggressive behaviour, bullying, the use of inappropriate language or other disruptive actions. We actively monitor these behaviours and, after appropriate steps are taken with the parent, we may request a camper cease coming to camp. At TELUS Spark, we embrace a no-bullying policy for the benefit of our staff and our visitors.
Payment in full is required at the time of booking. Refunds are available for cancellations up to two weeks prior to your camp start date, but a $25 administration fee will apply. There will be no refunds issued after that date.
A camp staff or volunteer will greet parents and campers on the first day of camp and help you locate your camper’s room. After you know your way during the rest of the week, parents and campers can follow signs, which will lead them to the Learning Centre. There will always be someone greeting Before Care and PD day campers as doors may be locked before 9:00 a.m.